The answers below cover the questions we get most. If yours is not here, email support@somalio.com and we will answer it directly.
Which payment methods can I use?
You can pay with all major credit cards and the wallets shown at checkout. The full list appears on the payment step once your address is filled in.
Is shipping really free?
Yes. Every order within the United States ships free, with no minimum order value and no surcharge at checkout.
How long does delivery take?
Processing takes 1 to 3 business days and transit takes 4 to 8 business days, so most orders arrive within 5 to 11 business days. Business days are Monday through Saturday.
My order has not arrived. What now?
If 11 business days have passed since you ordered and the tracking has not moved, email us with your order number. We will chase the carrier and, if the parcel is lost, send a replacement at no cost.
What kind of store is Somalio?
Somalio is an online store for everyday home, kitchen, bath, garden and decor items, operated by Novaro from the Netherlands and shipping to customers in the United States.
Is my data safe?
Checkout runs over an encrypted connection and card details are handled by the payment provider, not by us. What we keep and why is set out in the Privacy Policy.
Do you ship outside the United States?
Not at the moment. We ship to addresses in the United States only, including the address you enter at checkout.
What is your return policy?
You have 30 days from delivery to return an item in its original condition and packaging. There are no restocking fees. Return shipping is paid by the customer.
Can I exchange an item instead?
Yes. Return the original item and place a new order for the one you want, so the item you need is not held up while the return travels back.
When do I get my refund?
Once your return arrives and has been checked, the refund is issued to the original payment method within 7 days. Your bank may need a few extra days to show it.
Can I still change or cancel my order?
Email us as soon as possible. If the order has not gone into processing yet, we can change the address or cancel it. After that, the return route applies.
Still need help?
Email support@somalio.com. We read messages Monday to Sunday, 8:00 AM - 8:00 PM CT. We aim to reply within 12 hours.