Contact
Questions about an order, a product or a return are all welcome, and every message gets an answer. The fastest route is email, and the form on this page reaches the same inbox.
Business information
Somalio is operated by Novaro
Company number: 92668550 (KvK, Netherlands Chamber of Commerce)
VAT number: NL003447642B43
Dorine Verschureplein 6a
Elsloo 6181 AS
Netherlands
support@somalio.com
Customer service hours
Monday to Sunday: 8:00 AM - 8:00 PM CT
We aim to reply within 12 hours.
Common questions
Delivery times, returns and refunds are answered on our FAQ page, which is often faster than waiting for a reply.
Before you write
If your question is about a parcel that is on its way, add your order number and the tracking link from your shipping email. If it is about a damaged or incorrect item, attach a photo in your first message. That is all we need to send a replacement, and it saves a round of questions.